Effective Date: 15 September 2026
At Citadel One Health ("Citadel One Health", "we", "our", or "us"), we respect your privacy and are committed to protecting the personal information you provide when you use our website, request information, submit a quote, or contact us about our health insurance and benefits services.
This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices you may have regarding your information.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including when you:
Depending on the service you request, information may include:
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, referring website, and general usage information.
2. How We Use Your Information
We may use the information we collect to:
We will only use personal information for legitimate business purposes and in accordance with applicable law.
3. Insurance and Health Information
Some of the forms available through our website may request information relating to your health, medical history, tobacco use, medications, or other sensitive information where necessary to assist with an insurance quote or benefits enquiry.
Please only provide information that is requested and necessary for the service you are seeking.
Where sensitive or health-related information is collected, we will handle it in accordance with applicable privacy and data-protection requirements.
Important: Website forms should not be used for urgent medical matters or emergencies.
4. How We Share Information
We do not sell your personal information.
We may share information when reasonably necessary to provide the services you request. This may include sharing information with:
We only seek to share information that is reasonably necessary for the relevant purpose.
5. Third-Party Services
Our website may use third-party services for functions such as forms, analytics, website hosting, security, communications, or other website features.
These third parties may process certain information on our behalf and may have their own privacy policies and terms.
Where third-party services are used, we encourage you to review their applicable privacy policies.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Data Security
We take reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or through our website.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide requested services, maintain appropriate business records, resolve disputes, comply with legal obligations, and enforce our agreements.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
9. Your Privacy Choices
Depending on where you live and applicable law, you may have certain rights concerning your personal information.
These may include the right to:
To make a privacy-related request, please contact us using the information provided below.
We may need to verify your identity before completing certain requests.
10. Marketing Communications
If you provide your contact information and consent to receive communications from us, we may contact you regarding services, enquiries, appointments, or other information that may be relevant to your request.
You may opt out of promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
11. Children's Privacy
Our website and services are not intentionally directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 without appropriate consent. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
12. Links to Other Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements, or privacy practices.
When changes are made, we will update the Effective Date at the top of this page.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions about this Privacy Policy or how Citadel One Health handles personal information, please contact us:
Citadel One Health
Email: info@citadelonehealth.com
